Last updated: 20 October 2026

At Prestons Maintenance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quotation or use our
services.

1. Who We Are

Prestons Maintenance provides exterior property cleaning and maintenance services across Hampshire and surrounding areas.

Website: www.prestonsmaintenance.co.uk
Email: info@prestonsmaintenance.co.uk
Telephone: 07342 636906

For questions about how your personal information is handled, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your full name

• Telephone number

• Email address

• Property address and postcode

• Information about your property and the services required

• Messages, enquiries and quotation requests

• Booking details, invoices and payment records

• Photographs of your property where relevant to our services

• Marketing preferences and communications

We may also receive information you voluntarily provide through our website, Facebook, Instagram, Meta lead forms, telephone calls and other enquiry platforms.

Our website and advertising services may collect technical information through cookies or similar technologies, where applicable.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotations

• Arrange, confirm and manage bookings

• Deliver our property maintenance services

• Communicate with customers about their appointments

• Maintain business and accounting records

• Respond to customer feedback or complaints

• Send promotional offers, service updates and marketing communications where permitted by law

• Improve our website, advertising and customer experience

4. Our Legal Basis for Processing Information

Under UK data protection law, we process personal information where we have a valid legal basis, including:

Contract: To provide quotations, arrange bookings and deliver services you request.

Legitimate interests: To respond to enquiries, administer our business, maintain customer relationships and carry out appropriate direct marketing where permitted.

Legal obligations: To maintain records required for tax, accounting or other legal purposes.

Consent: Where consent is required, including certain marketing communications and non-essential cookies.

You may withdraw consent at any time.

5. Marketing Communications

We may contact customers with information about our services, seasonal maintenance reminders, special offers and promotions.

We only send marketing communications where we have the necessary consent or another lawful basis and comply with applicable electronic marketing rules.

You can opt out of promotional communications at any time by contacting us at info@prestonsmaintenance.co.uk or following any unsubscribe instructions provided.

We will not treat a request for a quotation as automatic consent to receive marketing.

6. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including website hosting, advertising platforms, payment processors, accounting services and customer management tools.

These providers may process information on our behalf or act as independent data controllers, depending on the service.

We may also disclose information where required by law.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing customer relationships and meeting legal obligations.

Financial and accounting records may need to be retained for longer periods under applicable law.

We periodically review information and delete or securely dispose of records when they are no longer needed.

8. How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure.

Access to customer information is limited to those who need it for legitimate business purposes.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Request deletion of your information in certain circumstances

• Object to certain uses of your information, including direct marketing

• Request restrictions on how your information is processed

• Request transfer of your information where applicable

• Withdraw consent where processing relies on consent

To exercise your rights, contact info@prestonsmaintenance.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and measure
advertising performance.

Where legally required, we will request your consent before using non-essential cookies or tracking technologies.

You can manage your preferences through any cookie controls provided on our website.

11. Third-Party Websites and Platforms

We may receive enquiries through third-party platforms such as Facebook, Instagram and other advertising or customer enquiry
services.

These platforms operate under their own privacy policies. We recommend reviewing their policies to understand how they process your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices or legal requirements.

Any updates will be published on this page with a revised date.

13. Contact Us

For any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Prestons Maintenance
Email: info@prestonsmaintenance.co.uk
Telephone: 07342 636906
Website: www.prestonsmaintenance.co.uk